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Thank You for Stopping by The Allergy Store
Since 1989 The Allergy Store, family owned and operated, has been helping customers in South Florida, across the U.S., and around the world find non-drug solutions to their problems with allergies and asthma. We know first hand what it is like to live with allergies every day and what it takes to make it better because we have them and we would like to help you too.
We believe the Allergy Store carries the best and most effective allergy and asthma control products available out there. We know they are effective and that they will help you because we have been using them in our home and office for years. We only carry products we use.
We strongly believe in educating our customers. You go to the doctor, they do their tests and then tell you are allergic to dust mites. Ok, now what? What products do you need? How do you use them? There are many things, simple things that you can do to control your indoor environment and in turn, control your allergies.
Our goal is simple, provide you and your family the best possible information and products that can help you improve the quality of your life. Clean Air... Pure Water... No Problem!
Wishing you the best of health,
Mike and Cheryl Krause
General Information about the Allergy Store™:
You can place your order online or by phone, fax or mail. www.officialallergystore.com™ has been online serving customers around the globe since 1989.
Hours: Monday through Friday 9:00 am to 5:00 pm EST
Internet Order: Processed 24 hours a day at www.officialallergystore.com™
Contact Numbers:
US Toll-Free (800) 771-2246
Local and Non-US Calls (954)472-0128
Fax (954) 616-1674
Mail Orders:
96 Atlantic Ave
Lynbrook, NY 11563
Our website uses Secure Sockets Layer (SSL) encryption and our shopping cart is protected by HackerSafe.
Rest assured, whenever any sensitive information is transmitted, it is secure.
All customer information is confidential and at no time is shared with any other company or individual.
Secure Ordering Information
Internet orders are processed over an encrypted connection to your computer to reduce the possibility of your important information being intercepted by unwelcome eyes.
You can shop at www.www.officialallergystore.com with confidence.
We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.
See an online payments diagram if you want to see how it works.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy
We accept Checks, Visa, MasterCard, American Express, Discover, PayPal and PayPal Bill Me Later. Please do not mail cash.
Store Sales and Coupons:
Please note that coupons and special offers may not be combined.
Free Shipping Over $75* - Within the 48 contiguous states
Orders for stock items received will normally be shipped within 24 - 48 hours. Shipping charges will be displayed and added to your order when you checkout.
You may select shipping other than standard by giving us special shipping instructions in the comment box on the order form.
The shipping charge on your electronic confirmation may, therefore, not reflect the charges for any extra services, as they are not added until the actual time of shipment.
If you do not have special requests, your confirmation will accurately reflect your total charges.
Orders are shipped from our fulfillment center located in NY. In some cases, items may be drop shipped, directly from the manufacturer.
Our goal is always to ship completely. If a product is out of stock and will be received by us within 72 hours of your order, we will hold the entire order to ship complete. However, if a product is out of stock and will continue to be for more than 72 hours, we will ship what we have and backorder the outstanding items, to ship to you when we have them back in stock, at no extra cost to you.
Distribution Center:
The Allergy Store™ - Distribution Center
39 Myers Way, Door #8
Willsboro, NY 12996
Shipping Information:
U.S. Mainland:
Shipping within the 48 contiguous states will be made using UPS ground or USPS. Normal delivery time is 1 to 5 working days depending on where the order is being shipped. UPS does not deliver to P.O. Boxes, so please make sure you have a physical address in your ship-to information.
Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery, and that someone is home to receive the order.
We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in the information that is provided to us. Costs resulting from such errors will be charged to you.
For expedited shipping, please contact us by phone (800) 771-2246) or email ([email protected]). We will do all we can to accommodate your needs.
We will ship your order in an attempt to satisfy your requested delivery date, however, we are not responsible for shipping delays due to weather, mechanical failures, or other factors beyond our control. We recommend choosing a delivery date that is early enough to allow for delays. www.officialallergystore.com does not issue credit for shipping delays.
Standard US Mainland Charges (based on total order):
$ 00.00 to $ 74.99 $ 9.99
$ 49.00 and Higher FREE
Alaska, Hawaii, Puerto Rico and the US Virgin Islands:
Shipments to these locations are made via US Priority Mail service. Charges are based on the total weight of your order. At the time you check out, you will be charged for normal ground shipping. Shipments to these locations may experience a delay due to location and service to those states/territories.
We will contact you before your order is shipped with any additional shipping costs. If you would like an estimate of freight before you order, contact us for a shipping quote.
International and APO Shipments:
www.officialallergystore.com currently offers international shipping to over 180 countries and several US Territories. We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination. Each option has a different average delivery time. Generally, delivery time via USPS International Priority is 6-10 working days (does not include Saturday or Sunday) to most major international markets.
The shipping charge is based upon the total weight of the order rather than the dollar amount. Please be aware that shipping charges quoted during the checkout process on our site are estimates. We will notify you via e-mail if actual charges are higher than the initial estimate. The choice of carrier is based on your geographical location and our knowledge of delivery times as well as the actual cost we'll incur to ship your order. PLEASE NOTE: You will be responsible for any customs fees, taxes or duties that might be levied by your country's government or any brokerage fees charged by the shipping carrier.
Items available for international shipping vary depending on the delivery address. Some items are not eligible for international shipping due to size and customs restrictions. Unfortunately, there may be items for sale on our U.S. site that are not available internationally.
International shipping restrictions prevent shipping oversized items outside the U.S. At this time, items over 150 lbs. (68 kg) cannot be shipped internationally.
If you would like an estimate of shipping costs before you order please click here and fill out the shipping information form. We will email you a quote for the product and shipping costs. If you prefer you can also call us at 954 472-0128 Monday - Friday 9 AM to 5 PM.
Product Warranty:
Product warranties are covered by various manufacturers. In the event of a product defect after 60 days, we will be happy to provide you with the manufactures warranty and contact information.
We proudly guarantee all AllergyCare products in their quality and performance. Following our care instructions carefully is a sure way to extend the life of your product. All of our premium AllergyCare covers come with a Limited Lifetime Warranty. This includes AllergyCare Cotton, AllergyCare Organic Cotton, AllergyCare Allersoft Cotton, Pristine Luxury and AllergyCare Bed Bug.
The warranty covers defects in materials such as zippers as well as defects in workmanship such as seams, seam tape, and construction.
Please note: Our warranty program is only available in the United States. The warranty only applies to products purchased by the original owner, and any items purchased from resellers are excluded from eligibility.
100% Satisfaction - 60 Day Return Policy*
We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately by phone (800) 771-2246) or email ([email protected]) and we will replace the item and provide you a prepaid return label.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble, wash or modify the product in any way). Unfortunately, we cannot extend this return policy to resellers of our product. Please contact us at 800 771-2246 if you have any questions.
You may call us at (800) 771-2246 with any questions. Customers outside US can call (954) 472-0128.
- > All returned products must be in resalable condition and include original packaging and a copy of original receipt.
- > Due to the hypoallergenic nature of the bedding products and bedding law regulations, items that have been used, laundered, or are not in original packaging are non-returnable and non- exchangeable.
- > Skinnies™ Therapeutic clothing are personal healthcare items, which must be unopened, unworn and unused to qualify for a return.
- > Any product returned without prior approval will be returned to the shipper.
- > Refunds or exchange must be made within 60 days from the date of purchase.
*The few exceptions that cannot be returned include:
- > Items damaged or altered by the customer.
- > Face and dust masks.
- > Asthma care products.
- > Skinnies Therapeutic Clothing
- > Custom made items.
- > Clearance sale items.
All air cleaners, air purifiers, steam cleaners and vacuum cleaners are subject to a 10% restocking charge and must be returned within 30 days.
Please note that outbound shipping costs, including promotional shipping and return shipping costs, will not be refunded. We are not responsible for return shipping charges.
In the event the package is refused we will deduct outbound shipping and related return charges from final credit.
Please call us at (800) 771-2246 with any questions; we are here to help!
Thank You!