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Shipping
Free Shipping Over $89*
* Free Shipping only applies to orders shipped within the 48 contiguous states. Sorry, Alaska, Hawaii, Puerto Rico and the US Virgin Islands.
Orders for stock items received will normally be shipped within 24 - 48 hours (excluding weekends). Shipping charges will be displayed and added to your order when you checkout.
Orders are shipped from our fulfillment center located in NY. In some cases, items may be drop shipped, directly from the manufacturer.
Our goal is always to ship completely. If a product is out of stock and will be received by us within 72 hours of your order, we will hold the entire order to ship complete. However, if a product is out of stock and will continue to be for more than 72 hours, we will ship what we have and back order the outstanding items, to ship to you when we have them back in stock, at no extra cost to you.
Distribution Center
The Allergy Store - Distribution Center, 39 Myers Way, Door #8, Willsboro, NY 12996
U.S. Mainland
Shipping within the 48 contiguous states will be made using UPS ground or USPS. Normal delivery time is 2 to 5 working days depending on where the order is being shipped. Please make sure you have a physical address in your ship-to information.
UPS does not deliver to P.O. Boxes, so please make sure you have a physical address in your ship-to information. Be sure to include the appropriate suite or apartment numbers to ensure proper delivery, and that someone is home to receive the order.
We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in the information that is provided to us. Costs resulting from such errors will be charged to you.
For expedited shipping, please contact us by phone (800) 771-2246) or email . We will do all we can to accommodate your needs.
Extra charges for these services will be added to your total at the time of shipment.
We will ship your order in an attempt to satisfy your requested delivery date, however, we are not responsible for shipping delays due to weather, mechanical failures, or other factors beyond our control. We recommend choosing a delivery date that is early enough to allow for delays. The Allergy Store does not issue credit for shipping delays.
Standard US Mainland Charges (based on total order)
$ 00.00 to $ 88.99 $ 9.95
$ 89.00 and Higher FREE
Alaska, Hawaii, Puerto Rico and the US Virgin Islands
Shipments to these locations are made via US Priority Mail service. Charges are based on the total weight of your order. At the time you check out, you will be charged for normal ground shipping. Shipments to these locations may experience a delay due to location and service to those states/territories.
We will contact you before your order is shipped with any additional shipping costs. If you would like an estimate of freight before you order, contact us for a shipping quote.
International and APO Shipments
www.officialallergystore.com currently offers international shipping to over 180 countries and several US Territories. We ship most items within 2-4 business days after you place your order. The delivery time frame may vary according to the destination.
Each option has a different average delivery time. Generally, delivery time via USPS International Priority is 6-10 working days (does not include Saturday or Sunday) to most major international markets.
The shipping charge is based upon the total weight of the order rather than the dollar amount. Please be aware that shipping charges quoted during the checkout process on our site are estimates.
We will notify you via e-mail if actual charges are higher than the initial estimate. The choice of carrier is based on your geographical location and our knowledge of delivery times as well as the actual cost we'll incur to ship your order.
PLEASE NOTE: You will be responsible for any customs fees, taxes or duties that might be levied by your country's government or any brokerage fees charged by the shipping carrier.
Items available for international shipping vary depending on the delivery address. Some items are not eligible for international shipping due to size and customs restrictions. Unfortunately, there may be items for sale on our U.S. site that are not available internationally.
International shipping restrictions prevent shipping over-sized items outside the U.S. At this time, items over 150 lbs. (68 kg) cannot be shipped internationally.
If you would like an estimate of shipping costs before you order please click here and fill out the shipping information form. We will email you a quote for the product and shipping costs. If you prefer you can also call us at 954 472-0128 Monday - Friday 9 AM to 4 PM.
RestrictionsA customer requesting changes to the delivery address after an order has been shipped will be charged $16.40 for the change of address.
Any product returned without prior approval will be returned to the shipper. Refunds or exchange must be made within 60 days from the date of purchase.
Outbound shipping charges are not refundable. In the event the package is refused we will deduct outbound shipping charges from final credit.
You may call us at (800) 771-2246 or email us with any questions. Customers outside the US can call (954) 472-0128.
Thank You!