About Us

Since 1989 The Allergy Store, family owned and operated, has been helping customers across the U.S., and around the world find non-drug solutions to their problems with allergies and asthma as well as helping them design a healthier indoor environment.

We know first hand what it is like to live with allergies every day and what it takes to make your life better because we have them and we would like to help you too.

We believe the Allergy Store carries the best and most effective allergy and asthma control products available. We know they are effective and that they will help you because we have been using them in our home and office for years.

We strongly believe in educating our customers.

You go to the doctor, they do their tests and then tell you are allergic to dust mites.

Ok, now what? What products do you need? How do you use them? There are many things, simple things that you can do to control your indoor environment and in turn, control your allergies and you may just need a bit of help in figuring it out. That is where our years of experience can help. 

Our goal is simple, provide you and your family the best possible information and products that can help you improve the quality of your life. 

Wishing you the best of health.

General Information about the Allergy Store

You can place your order online or by phone, fax or mail. www.officialallergystore.com has been online serving customers around the globe since 1989.Hours: Monday through Friday 9:00 am to 5:00 pm EST

More than 1,000,000 merchants and millions of customers entrust Shopify with their private information. Shopify is PCI DSS compliant, and has invested significant time and money to certify their solutions as secure.

Privacy Policy

All customer information is confidential and at no time is shared with any other company or individual. 

Secure Ordering Information

Internet orders are processed over an encrypted connection to your computer to reduce the possibility of your important information being intercepted by unwelcome eyes.

Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify.

Shopify is very serious about securely hosting your store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and eCommerce hosting secure.

We accept Checks, Visa, MasterCard, American Express,  Discover, Amazon Pay, Google Pay, PayPal and PayPal Bill Me Later. Please do not mail cash.

Store Sales and Coupons:

Please note that coupons and special offers may not be combined. 

Free Shipping Over $89* - Within the 48 contiguous states

Orders for stock items received will normally be shipped within 24 - 48 hours (excluding weekends). 

Shipping charges will be displayed and added to your order when you checkout. 

You may select shipping other than standard by giving us special shipping instructions in the comment box on the order form. The shipping charge on your electronic confirmation may, therefore, not reflect the charges for any extra services, as they are not added until the actual time of shipment. 

If you do not have special requests, your confirmation will accurately reflect your total charges. 

Orders are shipped from our fulfillment center located in NY. In some cases, items may be drop shipped, directly from the manufacturer. 

Our goal is always to ship completely. If a product is out of stock and will be received by us within 72 hours of your order, we will hold the entire order to ship complete.

However, if a product is out of stock and will continue to be for more than 72 hours, we will ship what we have and back-order the outstanding items, to ship to you when we have them back in stock, at no extra cost to you.   

Distribution Center:

The Allergy Store™ - Distribution Center
39 Myers Way, Door #8
Willsboro, NY 12996

Shipping Information: 

U.S. Mainland:

Shipping within the 48 contiguous states will be made using UPS ground or USPS. Normal delivery time is 1 to 5 working days depending on where the order is being shipped. UPS does not deliver to P.O. Boxes, so please make sure you have a physical address in your ship-to information.

Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery, and that someone is home to receive the order. 

We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical.

We cannot be responsible for errors in the information that is provided to us. Costs resulting from such errors will be charged to you. 

For expedited shipping, please contact us by phone (800) 771-2246) or fill out our contact us  form. We will do all we can to accommodate your needs.

We will ship your order in an attempt to satisfy your requested delivery date, however, we are not responsible for shipping delays due to weather, mechanical failures, or other factors beyond our control. We recommend choosing a delivery date that is early enough to allow for delays. www.officialallergystore.com does not issue credit for shipping delays.

Standard US Mainland Charges (based on total order): 

www.officialallergystore.com currently offers international shipping to over 180 countries and several US Territories. We ship most items within 2-4 business days after you place your order.

The delivery time-frame may vary according to the destination. Each option has a different average delivery time. Generally, delivery time via USPS International Priority is 6-10 working days (does not include Saturday or Sunday) to most major international markets. 

The shipping charge is based upon the total weight of the order rather than the dollar amount. Please be aware that shipping charges quoted during the checkout process on our site are estimates. We will notify you via e-mail if actual charges are higher than the initial estimate.

The choice of carrier is based on your geographical location and our knowledge of delivery times as well as the actual cost we'll incur to ship your order.

PLEASE NOTE: Customers are responsible for any customs fees, taxes or duties that might be levied by their country's government or any brokerage fees charged by the shipping carrier. 

Items available for international shipping vary depending on the delivery address. Some items are not eligible for international shipping due to size and customs restrictions. Unfortunately, there may be items for sale on our U.S. site that are not available internationally. 

International shipping restrictions prevent shipping over-sized items outside the U.S. At this time, items over 150 lbs. (68 kg) cannot be shipped internationally. 

If you would like an estimate of shipping costs before you order please contact us and let us know what product and quantity you need and the exact shipping address. We will email you a quote for the product and shipping costs. If you prefer you can also call us at 954 472-0128 Monday - Friday 9 AM to 5 PM.

Product Warranty:

Product warranties are covered by various manufacturers. In the event of a product defect after 60 days, we will be happy to provide you with the manufactures warranty and contact information.  

We proudly guarantee all AllergyCare products in their quality and performance. Following our care instructions carefully is a sure way to extend the life of your product. 

All of our premium AllergyCare covers come with a Limited Lifetime Warranty. This includes AllergyCare Cotton, AllergyCare Organic Cotton, AllergyCare Allersoft Cotton Blend, Pristine Luxury and AllergyCare Bed Bug. 

The warranty covers defects in materials such as zippers as well as defects in workmanship such as seams, seam tape, and construction.  

Please note: Our warranty program is only available in the United States. The warranty only applies to products purchased by the original owner, and any items purchased from re-sellers are excluded from eligibility. 

100% Satisfaction - 60 Day Return Policy*

We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately by phone (800) 771-2246) or email and we will replace the item and provide you a prepaid return label. 

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble, wash or modify the product in any way). 

Federal law explicitly prohibits the resale of used bedding, mattresses, or intimate products! Bedding is a personal item: it must not be used or laundered to qualify for a return.

Unfortunately, we cannot extend this return policy to re-sellers of our product. 

 

You may call us at (800) 771-2246 with any questions. Customers outside the US can call (954) 472-0128.

• All returned products must be in resalable condition and include original packaging and a copy of the original receipt. 
• Due to the hypoallergenic nature of the bedding products and bedding law regulations, items that have been used, laundered, or are not in original packaging are non-returnable and non- exchangeable.
• Customer is responsible for return shipping charges.
• Any product returned without prior approval will be returned to the shipper.
• Refunds or exchange must be made within 60 days from the date of purchase.

*The few exceptions that cannot be returned include:

• Items damaged or altered by the customer.
• Face and dust masks.
• Asthma care products.
• Custom made items.
• Clearance sale items.

All air cleaners, air purifiers, steam cleaners, humidifiers, dehumidifiers and vacuum cleaners are subject to a 10% restocking charge and must be returned within 30 days. 

Please note that outbound shipping costs, including promotional shipping and return shipping costs, will not be refunded. We are not responsible for return shipping charges. 

In the event the package is refused we will deduct outbound shipping and related return charges from final credit. 

Please call us at (800) 771-2246 with any questions; we are here to help! 

Thank You!

P.S. Don't forget to get you free copy of Cheryl's book, You Can Do It! Allergy Free Living.